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Are all courses approved for credit?
How does a course work?
Do I have to take the entire course all at once?
How long does it really take to complete a course?
Can I take more than one course at a time? Can I have two courses open on my computer simultaneously?
What is required to complete the course?
Can I take the course from various locations and computers?
Can I take this course with the AOL browser?
Do I need to use a PC to take the online course? What if I have a Macintosh?
How do I check my web browser version?
I’m trying to access my course but am receiving a "page cannot be displayed" message.
My system is asking me to download the latest version of Flash. Is this really necessary?
When the course loads, should I select First Time Student or Existing Student?
Why is the audio only working on some pages in my course?
The quiz won’t load. I have tried exiting and restarting my course but it still not loading.
I noticed the course has timers on each page. Is there any way to speed them up or turn them off?
How can I tell how far along I am in my course?
I was working in the course and the course froze. What can I do?
I walked away from my computer without closing the course. Now when I come back, the course is frozen. What happened?
If the course freezes, will it save where I left off?
What happens if I get disconnected from the Internet while I am taking a course?
Can I print any of the course material for future reference?
I have completed my course and did not print my certificate or verification form. How do I get those forms if I’ve already closed the course?
The certificate at the end of the course prints without borders. What should I do?
What if I can't print my certificate?
Can I get back into my course once I have completed it?
Who do I contact if I have additional questions?
Are all courses approved for credit?
Yes, all courses found in the continuing education catalog are approved for credit.
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How does a course work?
You take the course at your own pace and on your own time. You can take the course in small increments or all at once. If you exit out of the course and then log back in at a later time, you start where you left off.
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Do I have to take the entire course all at once?
Our courses are available 24 x 7. And, if you don’t have time to complete the entire course in one sitting, you may exit and return at your convenience. The course will bookmark your location and upon returning, will take you back to the place where you left off previously.
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How long does it really take to complete a course?
Our courses are based on a 50-minute clock hour. In the course catalog (where you initially purchased the course), you will see the number of clock hours listed. So, for example, a 3 hour course will take approximately 150 minutes. Depending on how much time you spend reviewing the content and associated materials, your time may vary.
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Can I take more than one course at a time? Can I have two courses open on my computer simultaneously?
No. Our courses are designed to allow you to have only one course open at a time. If you try to open another course while an existing course is open, you will encounter a blank white page.
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What is required to complete the course?
In order to complete the course, you need to review and complete all of the course content. This may include responding to quick checks, taking and/or passing online quizzes and final assessments, and interacting with the course.
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Can I take the course from various locations and computers?
Our courses are designed so you can access them from any IBM PC compatible computer, in any location.
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Can I take this course with the AOL browser?
Although the AOL browser does not work with our courses, AOL users can still take our courses by utilizing a current version of Internet Explorer or Mozilla Firefox in conjunction with AOL. Here’s how:
1. After logging on to AOL, minimize the AOL interface.
2. Click the Microsoft Internet Explorer icon on your desktop or choose Start, Programs, Internet Explorer (or Mozilla Firefox).
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Do I need to use a PC to take the online course? What if I have a Macintosh?
Our courses are developed to run on IBM PC compatible computers. We do not support MAC use and our Technical Support staff will not have knowledge of the MAC platform. Although we currently do not support the Macintosh platform, we do have knowledge of MAC users who have had success using Firefox as their browser.
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How do I check my web browser version?
To manually check your browser version, open your browser, and then select Help, About… from the menu bar at the top of the page.
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I’m trying to access my course but am receiving a "page cannot be displayed" message.
Your computer has a pop-up blocker installed that is blocking access to your course. Click here to download instructions on how to disable your pop-up blocker. If you continue to have problems, contact our Technical Support department at 1-866-455-3278.
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My system is asking me to download the latest version of Flash. Is this really necessary?
Yes. You will not be able to view your course or take quizzes until you download the current version of Flash. Click here to download the latest version of Flash.
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When the course loads, should I select First Time Student or Existing Student?
Choosing First Time Student allows you to view a brief course navigation tutorial. If you’ve already taken one of our courses and want to skip the tutorial, choose Existing Student.
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Why is the audio only working on some pages in my course?
Not all of our courses contain audio. For courses that do, audio is typically used only for unit introductions.
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The quiz won’t load. I have tried exiting and restarting my course but it still not loading.
More than likely, you do not have the correct version of Flash installed. Click here to download the latest version of Flash. When you are finished, you will need to restart your computer and then log back into your course. If this doesn’t resolve the problem, please contact Technical Support at 1-866-455-3278.
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I noticed the course has timers on each page. Is there any way to speed them up or turn them off?
State and regulatory guidelines may require seat-time learning. Seat-time learning dictates that you remain in the course for a designated length of time (typically, 50 minutes per hour of instruction). If your state mandates seat-time learning, you will see a countdown timer to ensure that you satisfy the regulatory requirements for your state and that you have adequate time to review the content. You cannot move on until the timer has expired for each course page.
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How can I tell how far along I am in my course?
Every page in the course has an associated title. You can see a list of every page title when you click the Table of Contents or Index button in the lower left corner of the window. A checkmark beside the page title indicates that you have already visited that page. Pages without checkmarks are pages that still need to be completed.
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I was working in the course and the course froze. What can I do?
It sounds like the course timed out. Close all course windows and log back in.
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I walked away from my computer without closing the course. Now when I come back, the course is frozen. What happened?
Your course timed out. To prevent this from happening in the future, please make sure that you exit your course if you are going to be away for an extended period of time. Close all course windows and log back in.
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If the course freezes, will it save where I left off?
Yes, every course page that you visit is recorded in our database as a completed page. In addition, the course "bookmarks" the last page you visited, allowing you to return to where you left off when you exit – even if the course locks up for some reason.
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If the course freezes, will it save where I left off?
Yes, every course page that you visit is recorded in our database as a completed page. In addition, the course "bookmarks" the last page you visited, allowing you to return to where you left off when you exit – even if the course locks up for some reason.
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What happens if I get disconnected from the Internet while I am taking a course?
If you get disconnected from the Internet, just log back in. When you sign in to the course, you will be returned to where you left off.
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Can I print any of the course material for future reference?
Some of our courses contain PDF links to additional reference materials and student workbooks. You can choose to save these files locally and/or print the contents of these files for future reference.
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I have completed my course and did not print my certificate or verification form. How do I get those forms if I’ve already closed the course?
You can return to the course to print off any required documents until your course expires. When you open a completed course, you will typically be taken to the last page in the course, which is where your certificate or verification form resides. Otherwise, remember that you can use the Table of Contents or Index to navigate.
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The certificate at the end of the course prints without borders. What should I do?
This may be a glitch in the course; try closing your course and logging back in. If you continue to have the same problem, contact Technical Support for assistance at 1-866-455-3278.
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What if I can't print my certificate?
Contact Technical Support for assistance at 1-866-455-3278.
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Can I get back into my course once I have completed it?
Yes, you may access your course up to the time of course expiration. Course expiration can be found in the School Policies tab.
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Who do I contact if I have additional questions?
For support questions, comments, or concerns, please contact Technical Support for assistance at 1-866-455-3278.
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